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Shipping & Returns

 

RETURN POLICY 
Last updated June 14, 2018  
 
 
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the item along with the RMA Number, and mail your return to the address as instructed by Customer Service
Include on your return:
Attn: Returns
RMA #
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed. 
 
EXCEPTIONS    
 

 

The following items cannot be returned or exchanged:

 

 

 

     ●     FLAVORING and EXTRACTS  Exclusion : Individual tastes are subjective and will vary from person to person. Flavor Artists cannot issue refunds based on individual tastes and preferences. We recommend a purchase of a small size to sample a new flavoring before committing to a larger size.   

 

 

 

For defective or damaged products, please contact us at the customer service number below to arrange store credit or exchange. 

 

 

 

Please Note

 

      

 

     ●     Sale items are FINAL SALE and cannot be returned.        

 

     ●     Used or opened merchandise may not be returned under any circumstances.    

 

     ●     Resellers: We cannot authorize the return of overstock merchandise - order often and as needed!   

 

     ●     Refused packages are subject to a 20% restocking fee.   

 

 

 

QUESTIONS

 

 If you have any questions concerning our return policy, please contact us at: 

 

[email protected]